FAQ

About Shipment

-What's your shipping range?

We offer delivery options within South Africa.

-How long will my hair be shipped after I place an order?

Orders are processed within one business day. Standard delivery typically takes 3-5 working days. If your order hasn't arrived after 7 working days, please contact us at service@rosetask.com.

About Order

-I’ve changed my mind, can I cancel my order?

If you wish to cancel your order, contact us ASAP at service@rosetask.com for a full refund, provided the order hasn't been dispatched.

-If I make a wrong order, can I exchange it?

If the parcel hasn't been shipped, email service@rosetask.com to modify your order. If shipped, you can request an exchange upon receipt.

-Can I change the address?

Address changes can be made if the order hasn't been shipped.

-How to use the discount code?

Apply the coupon code during the Checkout .

About Return

-What's your return policy?

We offer a 31-day return policy. Details can be found at our Return Policy page.

-If I don't like it, can I return it? Can I get the full amount?

Returns due to buyer's reasons (e.g., don't like/don't want) will incur a R100 fee for freight and handling.

Can I have a return label if I return it?

We do not provide return labels. Contact us for return information. Unauthorized returns are not accepted.

-If I return the parcel, do I need to pay the returned shipping fee?

Customers are responsible for return shipping costs. Refunds are rejected if the hair is used, washed, or has its lace cut.

About Product

-Is your hair 100% human hair?

Yes, we sell 100% virgin human hair.

-How long do wigs last?

Our wigs typically last 6-8 months. Proper storage and care can extend their lifespan.

-Can you dye wigs?

Yes, you can dye our 100% human hair wigs, but this voids the return policy.

-Can you cut the wigs?

Yes, wigs can be trimmed to your desired length.

-How to care for my wig?

To keep your human hair wig looking its best, start by washing it with a mild, sulfate-free shampoo and lukewarm water. Gently detangle the wig before washing and avoid scrubbing; instead, swirl it gently in the water. After washing, apply a conditioner specifically for human hair wigs, focusing on the ends, and rinse thoroughly. Pat the wig dry with a towel without wringing it, and let it air-dry on a wig stand to maintain its shape. When styling, use a wide-tooth comb or your fingers and minimize the use of heated styling tools, applying a heat protectant if needed. Store your wig on a wig stand or mannequin head in a cool, dry place, away from direct sunlight, and avoid damp or humid environments. Regularly clean your wig, but avoid over-washing to extend its lifespan. By following these steps, you can ensure your wig remains beautiful and durable.